After sales service note during the epidemic:
If you encounter a problem that need to return the product to us, however it cannot be send back at present. Please do not worry, Asic Miner Tech will extend the warranty period for our valued customers in this situation, you may wait and send it back to us until the epidemic is over.
7 Days DOA Product Guarantee
If one or more of the products you received are damaged, different, or not working, you will be protected by this guarantee. Please contact us for return material authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team. We can send you a new item free of charge ( We will reimburse you the return shipping cost), or you can choose to receive a full refund.
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition ( no sign of being opened) and confirm the contents before signing the package.
For any issues please contact us and follow our warranty process:
- Provide your order number and the product code (SKU number).
- Please send us a clear picture of the outer packaging, all shipping labels visible, and if applicable the item received.
Possible solutions after the problem is confirmed by Asic Miner Tech:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item ( if applicable and available ). Asic Miner Tech will decide whether you need to return the wrong item and will reimburse you for the return shipping fee when we receive it.
Returns Processing Limitation
If you have any after sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.
The following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds the processing time for us to proceed with the refund will be between 3 – 6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.
For repair the duration depends on item and manufacturer’s spare parts inventory.
Asic Miner Globe Apparel Return Process
Items that can returned/refunded or exchanged within 30 Days of receiving must follow the criteria as below:
- Faulty items damaged/broken or stained upon arrival.
- Items received in the incorrect size/color.
How to request warranty (return, repair and refund) and notes
If your item has an isssue please contact us. Please carefully follow our warranty process to minimize any delays:
Describe the problem with your item in detail: what happened? When? How? Please also state your full order number and product code (SKU Number).
Tell us what steps you have already taken to resolve the issue.
Provide the item code indicated on the outer packaging
Send a clear photo or video showing the defects: these should be taken under good lightning